Retainer-first remote hands

Monthly DC Remote Hands in Tokyo

Guaranteed response for contracted clients · Emergency coverage included · On-site engineers you can trust

Start a Monthly Contract → See Retainer Options

We do not accept one-off remote hands requests.

Built for ongoing operations

DC Remote Hands provides monthly retainers for teams that need predictable, reliable, on-the-ground support across Tokyo-area facilities.

Emergency response is available under the retainer because when you need hands, you usually need them fast — the retainer establishes priority and response windows. On-site work is billed hourly.

Retainer model (by design)

Escalation + clear procedures + site familiarity. That’s how you get consistent outcomes when something breaks.

Team backgrounds include Google, AWS, Equinix, Colt, and other Tokyo-area data center environments.

Non-emergency support is also available in Guam, Korea, and the Philippines (by arrangement).

Engineer in data center

Remote Hands Services (Retainer Clients)

Available to contracted clients. Work is billed hourly; the retainer guarantees priority and response windows.

Scheduled Ops Hands

Planned work billed hourly: installs, swaps, cabling, labeling, inventory updates, and recurring checklists.

  • Racking / unracking
  • Cross-connect & patching
  • Visual inspections
Smart Hands Engineering

Engineering-grade execution billed hourly: troubleshooting, configuration, and hands-on implementation — not just button pushing.

  • Console access workflows
  • Remote KVM / media mount
  • Network & power isolation
Emergency Coverage

Emergency response for retainer clients under defined SLAs: power cycles, crash carts, rapid diagnostics, and escalation coordination. On-site work is billed hourly. Non-emergency support is also available in Guam, Korea, and the Philippines (by arrangement).

  • Guaranteed response windows
  • Defined incident actions
  • Incident notes + photos

Monthly Retainers

PlanBest ForStarting Price
Standard Retainer
Guaranteed local coverage		 Teams that need guaranteed local availability, priority handling, and emergency response under a defined SLA. On-site work is billed hourly. from $1,000/month
Custom SLA Retainer
Defined response time + escalation		 Strict uptime requirements, multi-site coverage, or regulated workflows. Quoted
Hourly Remote Hands (Retainer Clients)
Billed by the hour		 Pay only the hours you need. Save money every month and meet your customer SLA requirements. $95/hour

Request Retainer Quote

Why the Retainer Model Works

Customer-focused, SLA-driven coverage. We reserve capacity for retainer clients only, so you have qualified local hands when you need them most.

SLA-first

Response and execution aligned to your required windows and priorities.

Reserved Capacity

No outside requests, so availability stays dedicated to contracted customers.

Clear Reporting

Photos, timestamps, and action notes for every on-site visit.

Start a Monthly Contract

Tell us your sites and required response time.

We do not accept one-off requests.